Storytelling in Collaborative Work: Design Challenges for Capturing and Representing Sensitive Interactions

نویسنده

  • Wayne G. Lutters
چکیده

• It often helps contextualize abstract understandings. At times, information about a given situation which may have been desiccated into abstraction in a formal written process or policy, is rehydrated through storytelling, which describes in detail how this played out in a particular situation. In turn this provides more interpretive “hooks” for the listener to use in order to ascertain the story’s relevance for her current situation.

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تاریخ انتشار 2002